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Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Processing your order usually takes 1 to 2 business days. Delivery typically takes estimated 3 to 6 business days.
Is shipping free?
Is shipping free?
Yes, shipping within the United States is free.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
What is your return policy?
What is your return policy?
You can return items within 30 days of delivery. The items must be unworn, unused, complete, and in their original condition with tags attached. The customer is responsible for the return shipping costs.
What payment methods do you offer?
What payment methods do you offer?
Visa, Mastercard, Maestro, American Express, Google Pay, Apple Pay and PayPal.
Is payment on your website secure?
Is payment on your website secure?
Yes. Your payment is processed through secure, encrypted connections. Additionally, well-known and trusted payment methods are available to you.
Can I trust this brand?
Can I trust this brand?
We are proud to stand behind our products. They are designed and tested to meet high quality standards, and thousands of happy customers trust them every day to provide comfort, enrichment, and a cozy space for their pets — as reflected in our review section.
How do you handle my data?
How do you handle my data?
We use your data solely to process your order and provide our services. Your data is not sold to third parties for external advertising purposes.
How can I contact you?
How can I contact you?
Need assistance? We are here for you.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Standard Time)
Email: support@shopuptrail.com
Contact Form: Click here
Phone: +19179977539
Estimated response time: Within 24 hours
Business Address:
Kornblumenweg 8a
49451 Holdorf
Germany